Return Policy

• Eligibility: Items may be returned within 7 days of delivery if they are unused, in original condition, and include all components.

• Custom Orders: Custom-designed or personalized items are non-refundable, unless defective. But may be exchanged

• Process: Contact us at ArsenalHobbies@Gmail.com with your order number and reason for return. Once approved, you’ll receive instructions for shipping the item back.

• Refunds: Issued to the original payment method within 5–7 business days after we receive and inspect the item.

• Shipping Costs: Customer is responsible for return shipping unless the item is defective or incorrect.

 

 

Warranty Policy

• Coverage: All products are covered by a 30-day warranty against manufacturing defects.

• Exclusions: Damage caused by misuse, improper installation, or normal wear and tear is not covered.

• Claim Process: Email ArsenalHobbies@Gmail.com with photos of the defect and your order details. If approved, we will repair, replace, or refund at our discretion.

• Materials Guarantee: We exclusively use PETG filament for durability and heat resistance, ensuring long-lasting performance. We guarantee our product free from manufacturing defects.

• If an item is damaged in shipping please Email ArsenalHobbies@gmail.com with photos. We will process the claim through USPS. We will exchange the product for free not including shipping.